Problem 1 of 5 · Nobody sees the deadline

One list of everything about to expire.

TodayEach problem shows up only when something has already broken.

1. 1Keys and website checks, in one place.
2. 2Red: less than a week left. Amber: less than two.
3. 3Shows whether a real person knows about it.

Tried firstA red badge on each shop’s page. Nobody checks 400 pages for badges.

Problem 2 of 5 · Warnings reach nobody

Everyone who can fix it, contacted step by step.

TodayApple emails one address, often an old one nobody reads.

1. 1Says in one line why this shop is at risk.
2. 2Everyone who can renew, not just one email.
3. 3If nobody answers, more people are told, then someone calls.

Problem 3 of 5 · Old key turned off too early

The “turn off” button waits until it’s safe.

TodayShops turn off the old key in their own account too soon, and payments stop.

1. 1Support sees both keys, and which one is working.
2. 2Support can’t turn keys off. Only the shop can.
3. 3In the shop’s account, the button unlocks after one real payment.

Tried firstA warning in the support tool. The mistake happens in the shop’s account, not ours.

Problem 4 of 5 · Website check fails silently

Run the same check Apple runs, and point at what failed.

TodayThe check fails, and nothing says why.

1. 1Shows exactly which step failed.
2. 2Shows when Apple checks again.
3. 3Writes the fix, ready to send.

Tried firstShow Apple’s raw result. “Verification failed” is all shops see today.

Problem 5 of 5 · Support starts from zero

Every complaint comes with the full story.

Today“It stopped working” could mean a dozen things.

1. 1What the shop said, word for word.
2. 2What happened, in order.
3. 3A first reply that names the cause.

Tried firstA form asking the shop for details. It asks the person who knows the least.